Customers are idiots!
What do you make of a customer care agent that tells you (perhaps, not directly) that you have no common sense? Do you think he deserves his job?
I think not. Got the short shrift from a call centre guy at Fabmall, Indiaplaza while clarifying a point on the clearance of my cheque for a fairly hefty amount. The man speaking to me on the phone was trying to communicate, but failing. He deferred to his boss, and that's where the trouble began: The dolt made that disparaging remark about my intelligence, told his colleague who was trying to give me an answer that he should not bother answering me and then refused to come on line. His colleagues did a fine job of 'protecting' him, but I hope no other customer chances upon this monster.
Surely, if you are paying, at least you like not to be called an idiot?! And to think I'd recommended my friends order books on the site. JEEZ!
UPDATE: I managed to get the number of the CEO in Bangalore, thanks to friends in the media. And told him exactly what had happened. He was shocked, appropriately. But I don't know what gives. I'd have dropped it, except that I figured a lot of people might have had the same experience and might not have gotten this far. Let's see if there is any effect at all. I don't mean I need to see the guy sacked, but maybe I'll get my product faster? We live in hope!